Ticketng System - the best way to contact the support

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Support > Ticketing System

1. Login to Control Panel:

2. Help Available via:

     a. Context Help Areas
     b. Video Tutorials
     c. F.A.Q.
     d. Ticketing System

Ticketing System

OPEN A NEW TICKET
The opening of a trouble ticket through our Ticketing System is very easy. A support team member will help you almost in real time and you will receive the requested information or problem resolution within maximum one hour after the ticket submission itself.

Note: Before opening a support ticket, we highly recommend that you carefully examine the Video Tutorials, F.A.Q. and Context Help Areas of that particular Control Panel section your question or problem are related to.

To get acquainted with the way the Ticketing System works, please do the following:

1. Log into the Web Hosting Control Panel.

Our potential customers should log into our Demo Control Panel.

Our existing clients can access their personal Control Panel through the website’s Members Log-in Page or the URL we’ve given them upon signup.

2. After you’ve logged in, go to the Help Center link in the navigation menu and choose Open New Ticket from the drop-down menu with the help options to go straight to the ticket opening form. To receive an accurate and prompt reply, we advise you to fill out all the fields as detailedly as possible.

3. After completing the form, press the Submit button to send the ticket to our Customer Support team. You can see the already opened tickets by choosing the View Opened Tickets link in the Help Center menu.

VIEW OPENED TICKETS
This page lists all the tickets you have opened so far, including detailed information about the subject, status and the average response time for each ticket, as well as the date on which it was opened.

You can review the contents of any particular ticket with a single click on its number, Subject, or More info link.

VIEW CLOSED TICKETS
This page contains a list of all the tickets that have been considered resolved by both sides and therefore closed.

F.A.Q. Previous Ticketing SystemAbout Us

We provide powerful server networks for your web hosting needs at our data centres in United States of America (USA), United Kingdom (UK), Sweden and Australia. One can choose from any data centre, however, we recommend that one should choose the data centre which is nearest to most of the prospective visitors of your website. If you think your visitors would be mostly from the geographical area around Americas, USA, Canada, Mexico, or from South America and Oceania you should choose US data centre web hosting for highest speed for your website. UK data centre is an excellent choice for all clients from Europe, Asia or Africa. Swedish data center web hosting is an excellent choice for clients from Europe and Asia. For visitors from Asia-Pacific region including South Asia, East Asia,South-East Asia and Australia, ie the countries around Indian and Pacific ocean, our Australian data centre web hosting is the best choice for fastest loading of your web pages. In brief, one should choose the servers and data centre for web hosting which is geographically nearest for the majority of website visitors.